How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Resourceshurt Heating & Air to get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when you contacted Resourceshurt Heating & Air
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, equipment, warranties, work and customer service. If a problem comes from work done in your home, the usual first step is to raise it with the provider directly and keep a written record.

Still, we want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Please note that Resourceshurt Heating & Air cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work or make decisions for a provider.

How to File

Email contact@resourceshurt.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You File

We acknowledge your complaint by email, usually within a few business days. We then review what happened, which may include contacting the provider. Last, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with HVAC contractors, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@resourceshurt.living